When it comes to selecting a vacation rental manager, what is most important?
The answer is pretty simple— trust.
Trust that your property will be perfectly maintained
Trust that guests are treated well
Trust that you’ll get a competitive ROI on your vacation rental
The HB Experience was founded by property management veteran Mike Little. Mike has spent the last 15 years managing properties that housed over 100 residents. This fact, coupled with years of experience consulting with Fortune 500 companies on effective marketing strategies and almost ten years of real estate finance background, makes Mike uniquely qualified to successfully manage your vacation rental.
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HB EXPERIENCE PIVOTS ON THREE CORE PRINCIPLES
QUICK RESPONSE—We respond quickly and professionally to guest inquiries, vacationing guests and homeowners.
INTERNET MARKETING—When guests are planning their Wine Country vacation, we know how to ensure that they find your property online. We manage email marketing to guests, social media marketing, listing sites and marketing strategies that will lead renters to book your properties.
GUEST SERVICES—From reservation inquiries to secure, online booking, to repair calls, concierge services, housekeeping and inspections, we’ve got it all covered.
HOUSEKEEPING—We employ trained, skilled housekeepers who keep your vacation rental home cleaned to top industry standards. Properties are inspected before and after every guest, ensuring consistency and quality.
MAINTENANCE—We offer professional maintenance services with response to maintenance problems and after-hours requests for emergency services seven days.
RECORDS—We keep the records—from revenues to repairs, from lodging tax to 1099s—and you receive professional, monthly accounting updates. We offer online owner access so information is available anytime, from any computer. Homeowners can review account information, rentals and revenues, make owner reservations and more.
COMMUNICATION—We keep you in the loop. Be it property repairs, marketing initiatives, local issues or changes to industry standards, we know the vacation rental industry and we’ll keep you informed.
SECURITY—As professional property managers, we are the constant “eyes and ears” for your property. Instead of sitting empty, vacation homes are lived in, checked, and maintained continuously.
ACCOUNTABILITY—As your representative, we are primarily accountable to you, the property owner. We do everything we can to protect your home and your investment. What’s best for you and your property is what’s best for us too!